Our commitment to customers stems from our belief in the universal right to justice and compensation for personal injuries.
We refuse to let individuals feel overwhelmed and isolated when they’ve suffered harm due to someone else’s negligence.
Our Unique Pledge
We pledge to:
- Respond to calls, emails and live chats promptly
- Offer honest and impartial advice on your case
- Offer our customers the chance to make a claim on a No Win No Fee basis
- Explain the claims process in clear terms
- Connect you with solicitors from our panel who are ideal for your case.
Our Solicitors’ Commitment
We work with a panel of specialist solicitors who we vet carefully to ensure they act in accordance with our expectations. Our solicitors commit to:
Aim to provide you with a valuation for your case as soon as they’re able
Keep you informed of any developments in your case
To explain in clear terms any correspondence received from the defendant
To provide clear, honest and impartial advice throughout the case.
About Our Customer Charter
Our customer charter reflects our core beliefs that:
Those who suffer an injury through no fault of their own should get the compensation they deserve
The claims process should be clear, open and transparent for all
A clear understanding of the fees involved before you embark upon a claim
To provide the best levels of service possible, including with our panel of solicitors, all of whom are registered with the Law Society and authorised and regulated by the Solicitors Regulation Authority (SRA).
We exclusively assist genuine claimants and do not in any way conduct cold calling or spam marketing.
Your personal details will never shared without explicit permission in accordance with our Privacy Policy.
Providing Feedback
We take pride in our customer charter and the quality service we strive to offer. If you’d like to provide us with feedback, please write to us by clicking here. You can also find out more about us here too.